Payment Policy

Last Updated: June 1, 2026

At Frost Fire Haven, we are committed to providing a secure and convenient shopping experience. This Payment Policy outlines the payment methods we accept, how payments are processed, and important information regarding billing and transactions.

Accepted Payment Methods

We currently accept the following payment methods:

Visa
Mastercard
American Express
Discover
PayPal
Apple Pay
Google Pay
Shop Pay
Other payment methods displayed at checkout

All payments must be made in U.S. Dollars (USD) unless otherwise stated.

Payment Processing

Full payment is required at the time an order is placed.
Orders will not be processed or shipped until payment has been successfully authorized and received.
Payments are processed through secure third-party payment providers to protect your financial information.

Order Verification

To help prevent fraud and unauthorized transactions, Frost Fire Haven reserves the right to:

Verify payment information before processing an order.
Request additional identification or verification documents.
Cancel or refuse orders suspected of fraudulent activity.

If additional verification is required, we will contact you using the information provided during checkout.

Billing Information

Customers agree to provide current, complete, and accurate billing information when making a purchase.

Providing inaccurate billing information may result in:

Delayed order processing
Order cancellation
Payment authorization failure

Payment Authorization Failures

If your payment is declined, you should:

Verify your payment information.
Ensure sufficient funds are available.
Contact your payment provider or bank.

Frost Fire Haven is not responsible for fees or charges imposed by your bank, credit card provider, or payment service.

Pricing and Currency

All prices displayed on our website are listed in USD.
Prices are subject to change without notice.
The price charged will be the price displayed at the time your order is submitted and accepted.

In the event of a pricing error, Frost Fire Haven reserves the right to cancel affected orders and issue a full refund if payment has already been collected.

Taxes

Applicable sales taxes may be calculated and added during checkout as required by law.

The final amount charged will be displayed before you complete your purchase.

Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Please allow:

3–10 business days for credit card refunds to appear on your statement.
Additional processing time depending on your financial institution.

Refund eligibility is governed by our Return and Refund Policy.

Chargebacks and Payment Disputes

If you experience an issue with your order, we encourage you to contact us before initiating a chargeback or payment dispute.

Unauthorized or fraudulent chargebacks may result in:

Suspension of future purchases
Investigation of the claim
Submission of evidence to the payment processor

Secure Transactions

Frost Fire Haven takes reasonable measures to protect customer information.

All payment transactions are encrypted and processed through secure payment gateways. Frost Fire Haven does not store complete credit card information on its servers.